Return Policy for Downloadable Products

At ECUVault, we take pride in delivering premium-quality digital products designed to meet the highest standards. Your satisfaction is our priority, and we’re here to support you every step of the way.

While our goal is to provide a seamless experience, we understand that questions or concerns may occasionally arise. To help ensure transparency and clarity, we invite you to review our Return Policy for Digital Products before making your purchase.

Your trust means everything to us — and we’re committed to ensuring a smooth and reliable experience from start to finish.

Eligibility for a Refund

You may be eligible for a refund under the following conditions:

1. Defective Digital Product

If the digital product you purchased is defective or does not perform as described, you are entitled to a full refund. Before submitting a request, please ensure that the product has been used according to the provided instructions.

2. Broken or Inaccessible Download Link

Should you encounter a broken or non-functional download link after purchase, please reach out to our customer support team within 30 days of the transaction. We will promptly provide a working link or issue a refund if the issue cannot be resolved.

3. Failed Remote Installation

If our support team is unable to successfully complete the remote installation of your purchased digital product — and the product remains non-functional as a result — you may request a refund.

 

How to Request a Refund

If you believe you are eligible for a refund, please follow the steps below to ensure a smooth and timely process:

1. Contact Customer Support

Email our support team at customer.service@ecuvault.com with your order details and a clear description of the issue you’re experiencing.

2. Provide Supporting Evidence

To help us assess your request, you may be asked to provide supporting documentation such as:

  • Screenshots of the issue

  • Error messages

  • Any relevant logs or information related to the problem

3. Evaluation Process

Our team will carefully review your submission and the provided evidence. If additional details are needed, we will reach out to you promptly.

4. Refund or Resolution

If your case meets the refund eligibility criteria, we will process your refund within 3 business days. Alternatively, we may offer a suitable resolution to address and resolve the issue efficiently.

 

Exceptions

Please be aware that refunds will not be issued under the following circumstances:

1. Change of Mind

Refunds will not be granted due to a change of mind or general dissatisfaction if the product functions as described.

2. Terms of Service Violations

Any use of our digital products that violates our Terms of Service or licensing agreements will void eligibility for a refund.

3. Expired Request Period

Refund requests submitted outside the specified timeframe (e.g., after 30 days of purchase or support engagement) are not eligible.